Support

Questions, problems or ideas? Write to gengcui123@gmail.com. Include your device model, system and app versions, and the steps that led to the problem. Do not send recordings, private oracle questions, passwords or payment details.

How do I ask a question?

Apple Vision Pro: rest your hand on the crystal ball, ask out loud, then take your hand away. iPhone and iPad: touch and hold the ball, ask, then let go. The mist clears, the answer appears, and a card follows.

The ball doesn't hear me

Allow the microphone and speech recognition for Mist Oracle in Settings › Privacy & Security. In the app you can choose whether it listens for English or Chinese.

Why did I get a built-in answer?

AI answers are limited to 2 a day for free (30 with the unlock). After that, or when the oracle service can't be reached, the crystal ball answers from its built-in book, and the card says why. Limits reset at midnight, U.S. Pacific time.

Restore my unlock

Open Settings (iPhone/iPad) or the control panel (Vision Pro) and tap Restore Purchases. Use the same Apple Account you bought it with.

Turn AI answers off

Switch off AI answers in the same place. The crystal ball then uses only its built-in answers and sends no new questions. A question already sent may finish processing.

Privacy and deletion requests

Use the email address above for privacy questions or a request to delete server records. Contact us before uninstalling where possible. We will review whether the relevant installation or purchase can be identified; we cannot look up an installation from your name or email address alone. Uninstalling does not automatically delete server records. See our Privacy Policy.

Share a card

On iPhone and iPad, tap Share under the card. On Vision Pro, tap the share icon on the card, or use Share the last card in the control panel.

Mist Oracle is for entertainment only. Its answers aren't advice. If you are going through a difficult time, please reach out to someone you trust or to a local crisis line. In the U.S. you can call or text 988.

帮助与支持

有问题、遇到故障或有建议？请发邮件到 gengcui123@gmail.com。请说明设备型号、系统和 app 版本，以及出现问题的操作步骤。不要发送录音、私密的提问内容、密码或付款资料。

怎么提问？

Apple Vision Pro：把手放在水晶球上，说出问题，然后把手移开。iPhone 和 iPad：按住水晶球，说出问题，然后松开。迷雾散去后答案浮现，接着出现卡片。

水晶球听不到我说话

请在设置 › 隐私与安全性中允许迷雾神谕使用麦克风和语音识别。在 app 里还可以选择聆听英文还是中文。

为什么得到的是内置答案？

免费用户每天有 2 次 AI 回答，解锁后每天 30 次。用完之后，或者连不上神谕服务时，水晶球会从内置的答案之书中回答，卡片上会写明原因。次数在美国太平洋时间的零点重置。

恢复已购买的解锁

打开设置（iPhone/iPad）或控制面板（Vision Pro），点恢复购买。请使用当初购买时的 Apple 账户。

关闭 AI 回答

在同一个地方关闭 AI 回答。之后水晶球只用内置答案，不再发送新问题。已发送的问题可能仍会完成处理。

隐私与数据删除申请

如有隐私问题或希望申请删除服务器记录，请联系上方邮箱，尽可能在卸载前联系我们。我们会核查能否识别相关安装或购买；仅凭姓名或邮箱无法查找某次安装。卸载不会自动删除服务器记录。详情见隐私政策。

分享卡片

在 iPhone 和 iPad 上，点卡片下方的分享。在 Vision Pro 上，点卡片上的分享图标，或者在控制面板里点分享最近一张卡片。

迷雾神谕仅供娱乐，回答不构成任何建议。如果你正在经历困难，请向信任的人或当地的心理援助热线求助。